Shipping policy

This policy is incorporated by reference into the DayShift Terms of Service available at drinkdayshift.com/policies/terms-of-service. Capitalized terms used but not defined in this policy have the meanings given to them in the Terms of Service. In the event of any conflict between this policy and the Terms of Service, the Terms of Service control.

1. Where We Ship

DayShift currently ships to addresses within the fifty (50) United States and the District of Columbia. We do not ship to U.S. territories, military APO/FPO addresses, P.O. boxes that cannot accept carrier delivery, or any address outside the United States. Eligible shipping destinations may change in the future and will be reflected at checkout.

2. Processing Time

Orders are typically processed within one to two (1-2) Business Days from the date the Order is placed and accepted. Orders placed on weekends or U.S. federal holidays are processed on the next Business Day. During promotional periods or periods of high order volume, processing times may be longer.

3. Transit Time

Standard shipping is expected to take an additional two to five (2-5) Business Days for transit, for a total estimated delivery time of three to seven (3-7) Business Days from the date of the Order. Delivery times are estimates only and are not guaranteed. Actual delivery times may vary based on carrier performance, weather, holidays, and other factors outside of our control.

4. Shipping Costs

- All Subscription Orders (every cycle, regardless of order total): Free
- One-time Orders of $90 or more (before applicable taxes): Free
- One-time Orders under $90: $9.00 flat-rate

Sales tax, when applicable, is calculated based on the shipping address and is shown at checkout. Shipping promotions, when offered, will be displayed at checkout and are subject to their own terms.

5. Shipping Method

Orders ship via reputable national carriers (typically USPS or UPS), selected at our discretion based on package size and destination. We do not currently offer expedited shipping. Once your Order ships, you will receive an email containing a tracking number and a link to the carrier's tracking page.

6. Subscription Shipping Cadence

Subscription Orders are shipped on a fixed week-based cycle, as follows:

- 1-month Subscription: ships every four (4) weeks (28 days), 13 shipments per typical calendar year.
- 3-month Subscription: ships every twelve (12) weeks (84 days), approximately 4 shipments per year.
- 6-month Subscription: ships every twenty-four (24) weeks (168 days), approximately 2 shipments per year.

You may skip, pause, or change the cadence of your Subscription through the customer portal at any time, subject to the 48-hour cutoff described in Section 8 of the Terms of Service and in the Cancellation Policy.

7. Address Accuracy

You are solely responsible for providing accurate and complete shipping information at the time of your Order. We are not responsible for delays, misdeliveries, or non-deliveries resulting from inaccurate or incomplete shipping information that you provided. If a shipment is returned to us as undeliverable due to an inaccurate address that you provided, we may, at our sole discretion, charge you the cost of re-shipping or refund the Order minus the cost of original shipping and a reasonable restocking fee.

To update the address on a Subscription, sign in to your Account and edit your shipping information in the customer portal. Updates must be made at least 48 hours before your next scheduled shipment to apply to that shipment.

8. Title and Risk of Loss

Title to Products and risk of loss for Products pass to you upon delivery to the carrier at our fulfillment facility. Notwithstanding the foregoing, lost, stolen, or damaged shipments are addressed in Section 9 of this policy and in the Refund Policy.

9. Lost, Stolen, or Damaged Shipments

If your Order is marked delivered by the carrier but you have not received it, please first check with neighbors, household members, and your local carrier facility. If the package cannot be located after 48 hours, contact support@drinkdayshift.com with your Order number and we will assist with a carrier investigation. We reserve the right, at our sole discretion, to ship a replacement or issue a refund following a reasonable investigation.

If your Order arrives damaged or with damaged contents, contact support@drinkdayshift.com within seven (7) days of delivery with a clear photograph of the damaged Product, the outer packaging, and your Order number. Damaged-shipment handling is described in the Refund Policy.

10. Carrier Delays and Force Majeure

Carriers occasionally experience delays due to weather, labor disruptions, regional volume, or other circumstances outside of our control. DayShift is not liable for any such carrier delays. In the event of broader disruptions described in Section 28 (Force Majeure) of the Terms of Service, we will use commercially reasonable efforts to notify affected customers and resume normal shipping as soon as practicable.

11. International Customers

International shipping is not available at this time. We may introduce international shipping in the future, in which case applicable terms (including duties, taxes, and customs handling) will be presented at checkout and described in an updated version of this policy.

12. Contact

Questions about shipping should be directed to support@drinkdayshift.com or to Luma Brands LLC, 2807 Allen St #2293, Dallas, TX 75204.