Refund policy

This policy is incorporated by reference into the DayShift Terms of Service available at drinkdayshift.com/policies/terms-of-service. Capitalized terms used but not defined in this policy have the meanings given to them in the Terms of Service. In the event of any conflict between this policy and the Terms of Service, the Terms of Service control.

1. Overview

DayShift offers a 30-day money-back guarantee on first Orders, subject to the conditions described below. Subsequent Subscription renewal Orders are eligible for refund of unopened Product only. This policy describes how refunds are calculated, the documentation we require, and the procedure for initiating a return.

2. Refund Window

All refund eligibility is measured against a 30-day window. The starting date depends on the Order type:

- First Orders (one-time purchases or the first cycle of any Subscription): the 30-day window begins on the date the Order is delivered to your shipping address, as recorded by the carrier.
- Subsequent Subscription renewal Orders: the 30-day window begins on the order date (the date your payment method was charged for that renewal).

3. "Try 10 Servings" Requirement

DayShift is intended to be evaluated over time. Accordingly, opened-Product refund requests are accepted only on first Orders and only between days 20 and 30 from delivery. The 20-day floor corresponds to the period during which a customer following the recommended five (5) servings per week will have completed at least 10 servings.

Unopened-Product refund requests do not require the 10-serving evaluation period and may be submitted at any time within the applicable 30-day window.

4. Eligibility Matrix

- First Order (1-time, or first cycle of any Subscription) — Opened or unopened Product — Days 20-30 from delivery
- First Order (1-time, or first cycle of any Subscription) — Unopened Product only — Days 1-30 from delivery
- Subsequent Subscription renewal Orders — Unopened Product only — Days 1-30 from order date

5. Return Requirements

To qualify for a full refund of an eligible Order, you must return at least the following number of unopened packets:

- 1-time purchase or 1-month Subscription cycle (20-packet shipment): return at least 10 unopened packets.
- 3-month Subscription cycle (60-packet shipment): return all 50 remaining unopened packets after the 10-serving evaluation period.
- 6-month Subscription cycle (120-packet shipment): return all 110 remaining unopened packets after the 10-serving evaluation period.

Bonus packets received as part of any shipment count toward the total packet inventory and must be returned (if unopened) along with the consumable packets.

6. Pro-Rated Refunds

If you return fewer unopened packets than required for a full refund, your refund will be pro-rated based on the number of unopened packets you return, calculated at the following per-packet rates:

- 1-time purchase: $3.95 per unopened packet returned.
- 1-month Subscription, first cycle ($49): $2.45 per unopened packet returned.
- 1-month Subscription, recurring cycle ($64): $3.20 per unopened packet returned.
- 3-month Subscription: $2.75 per unopened packet returned.
- 6-month Subscription: $2.45 per unopened packet returned.

Pro-rated refunds are calculated only against the unopened packets we receive in resalable condition. Opened or partially used packets have no refundable value.

7. Welcome Kit and Bonus Items

If your refund request involves a Subscription Order that included Welcome Kit items or other promotional Bonus Items, you may either (a) return all such items in unused, sellable condition along with your unopened Products, or (b) keep the items, in which case the retail value of any kept items will be deducted from your refund. Current retail values are:

- Branded water bottle: $15.00
- Branded notebook: $15.00
- Branded pen: $10.00
- Branded phone stand: $10.00

Bonus packets are treated as consumable inventory rather than gifts and are addressed in Section 5 above.

8. Branded Merchandise

Branded merchandise sold individually, including without limitation the standalone branded water bottle add-on, is made to order and is not eligible for return or refund except as provided in Section 9 (Damaged, Defective, or Incorrect Products). All sales of branded merchandise are final.

9. Damaged, Defective, or Incorrect Products

If your Order arrives damaged, defective, or incorrect, contact us at support@drinkdayshift.com within seven (7) days of delivery and include:

- A clear photograph of the damaged or defective Product.
- A clear photograph of the outer shipping packaging.
- Your Order number.

We will, at our sole discretion, send you a replacement or issue a full refund. You are not required to return the affected Product unless we specifically request that you do so.

10. Adverse Reaction Carve-Out

Notwithstanding the 10-serving evaluation period and the 20-day waiting floor, any customer who experiences an adverse reaction to DayShift may request a full refund regardless of the number of servings consumed and regardless of how many days have elapsed since delivery. Contact us immediately at support@drinkdayshift.com if you experience any adverse reaction so that we may assist you and document the event.

11. How to Initiate a Refund

To initiate a refund, email support@drinkdayshift.com with the following information:

- Your full name as it appears on the Order.
- Your Order number.
- The date the Order was delivered (for first Orders) or the renewal charge date (for Subscription renewals).
- The number of unopened packets you intend to return, and whether any opened packets are involved.
- Whether you intend to return or keep any Welcome Kit or Bonus Items.
- A brief description of the reason for your refund request.

We will respond with a return authorization, the return shipping address, and any further instructions. Returns sent without prior approval and an associated return authorization may not be processed.

12. Return Shipping

Customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot issue a refund until we have received and inspected the returned Products. DayShift is not responsible for returns lost or damaged in transit.

13. Refund Processing

Approved refunds are issued to the original payment method used to place the Order, within ten (10) Business Days of approval. You will receive an email confirmation when your refund has been processed. Depending on your bank or credit card company, it may take an additional five to ten (5-10) Business Days for the refund to appear on your statement. We are not responsible for any delays caused by your bank or card issuer.

14. Refund Disputes

If you disagree with a refund determination, you may submit a written request for review to support@drinkdayshift.com within fourteen (14) days of our determination. We will review the request in good faith and respond within a reasonable period. Any unresolved dispute is subject to the dispute resolution provisions of the Terms of Service.

15. Contact

Questions about this Refund Policy should be directed to support@drinkdayshift.com or to Luma Brands LLC, 2807 Allen St #2293, Dallas, TX 75204.